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Computer problem delays Illinois unemployment checks

State Journal Register

Thursday, July 11, 2019  |  Article  |  Doug Fink

Employment, Jobs (40) , Unemployment (93)

Thousands of unemployed Illinoisans will have their benefits checks delayed this week because of computer problems at the Illinois Department of Employment Security.

 

Department spokesman Sam Salustro said that about 29,000 people were supposed to get a benefit check Wednesday, but that has been delayed because of the computer problem.

 

“We anticipate (the system) being back up by Friday,” he said. “We anticipate them being paid by Friday.”

The department issues benefits to 86,000 people in total.

 

The problem involves a database error that caused problems with the Illinois Benefit Information System and its website. The department said the cause of the malfunction is not known.

 

Because of the problem, the department also cannot accept any new claims or mandatory certifications through its website or from mobile devices. Until repairs are completed, people will have to file claims or certify their unemployment status by visiting a local IDES office or calling 1-800-244-5631.

 

People can find an IDES office at http://www.ides.illinois.gov/Pages/Office_Locator.aspx.

 

 

Illinois employment website experiencing system issues

WQAD POSTED 6:08 PM, JULY 10, 2019, BY KATRINA LAMANSKY, UPDATED AT 06:15PM, JULY 10, 2019

 

The Illinois Department of Employment Security is having issues with its website.

 

For two days the agency's website was experiencing system problems, according to their website. The issues put a halt on processing claims and certifications as well as accessing claim information.

 

"We are working diligently to resolve the issue," read the statement on the website.

 

For those trying to access the website, the call center is available at 800-244-5631. You can also visit an office near you for general information.